Refund Policy
Registered Office Address
Office # 4B, First Floor, Plot # 30 & 31, Pakland City Center, I-8 Markaz, Islamabad
Return Eligibility
You can request a return within 7 days of receiving your order under the following conditions:
- Product is unopened, unused, and in original packaging
- Product has a manufacturing defect (photo/video evidence required)
- Wrong product was shipped by us
Non-Returnable Items
- Opened or used products
- Products damaged by the customer
- Sale or discounted items (unless defective)
Refund Process
- Contact us at 0332-8447777 within 7 days of delivery
- Provide order number and reason for return
- We will approve or reject your request within 2 business days
- If approved, you will receive instructions for return shipping
Return Shipping Cost
- If return is due to our error (defect/wrong product): We pay return shipping
- If return is due to customer changing mind: Customer pays return shipping
Refund Method
Once we receive and inspect the returned product:
- Refund will be processed within 15-20 business days
- Refund issued via original payment method (credit card / JazzCash)
- You will receive confirmation via email
Contact Us
Email: [email protected]
Phone: 051-8447077, 0332-8447777